Ten years ago, on the morning that my grandfather was diagnosed with terminal cancer, after the appointment with the doctor, he and my mom and my grandma went to a restaurant for a late breakfast. It was a sad, heavy and somber day. The news was not unexpected, but still hard to bear. My grandfather’s life was coming to an end, and now everyone knew it.
The three of them sat at the restaurant table to share a meal and enjoy each other’s company on what was sure to be one of their last times going out for breakfast together. And the restaurant served up a mediocre plate of pancakes and overcooked eggs. The food was not good, but, as was typical of my grandfather, he didn’t complain. Instead they all sat together and talked and tried to enjoy the day as much as they could, even after getting some really bad news.
The waitress who served those pancakes and the cook who prepared them probably had no idea that they were serving such an important plate of pancakes. Who would have guessed that these pancakes were about to be eaten by someone who had just gotten such terrible news?
The point of this story is that every time you sell to a customer, every time you serve a customer, every time you call (or take a call from) a customer, you never know what hardships or struggles or sadness that customer might be dealing with today.
Your restaurant might be serving a family that just got some terrible news at the hospital. You might be talking to a customer on the phone who is worried about her elderly mother, or worried about bad news from her son at school, or who is going through a divorce or cancer treatment or some other really hard times.
An ordinary day for you might happen to be someone else’s worst day of their life. You never know what people are dealing with on any given day. Continue reading “The Most Important Pancakes in the World” »